Do you require a deposit?
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Your order becomes reserved only when 50% booking deposit is received. The deposit is paid to reserve your date and is NON-REFUNDABLE in the event of cancellation. Payment of the deposit assumes agreement to the terms of service. Cakes are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we will do our best to make accommodating arrangements.
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When is final payment due?
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The final balance is due two weeks before the event date. If your cake is ordered less than two weeks before the event date, the total amount is due immediately and your order will not be placed until payment is received. The cake will not be made if final payment has not been received. We are happy to accept payments on the final contract price - however, all monies must be received two weeks prior to the event or your cakes will not be made and all payments made will be non-refundable after the two-week lock-out date unless special arrangements have been made beforehand.
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What forms of payment do you accept?
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I accept cash, check or PayPal.
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Can I make changes to my order?
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Changes to your cake order: size, description, flavors, design, etc. will be accepted until two weeks prior to the event date. After that lock-out date we cannot accept any changes. Changes prior to that date may result in price adjustments.
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Do you offer tastings/consultations?
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Tastings are reserved for weddings and/or orders over $500. This includes cupcakes in 3 – 5 flavors of your choice. I do not charge for consultations, but consultation appointments need to be made at least one week in advance. I do charge $50 for cake tastings which will go toward your order if you choose to place an order.
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Do you offer delivery/set-up?
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Basic set-up is included with all applicable orders. We are not responsible for any damage to the cake or order after delivery or set-up (if applicable) is complete. YOU are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. Cakery Lane does not recommend that cakes be left outdoors for any length of time and is in no way responsible for any damage that may occur due to weather conditions or outdoor locations including but not limited to heat, humidity or insects. Cakes should never be displayed in direct sunlight. Cakes are delicate and will melt in the heat!
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Delivery fees are determined based on the distance from Cakery Lane's building to the event venue. Delivery in the Lake Jackson, Clute, Richwood areas are free of charge. Delivery outside this area is $1 per mile round trip, with a minimum charge of $20. The client will provide clear driving directions to location and advise of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cake(s). (Please note: excessive jarring due to potholes, road construction, or unseen road conditions, could damage the finished product to an unstable and undesirable state).
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Can I pick-up my cake?
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If you want to pick-up your cake, please make arrangements beforehand to set up a time. Please arrive to pick up your cakes during the scheduled pick-up window. If you fail to pick-up during scheduled window, we will do our best to reschedule you but cannot guarantee availability and you may forfeit your cake. We will always do our best to accommodate your needs, communication is key.
You assume all liability and responsibility for the condition of the cake once it leaves our possession. Cakery Lane is not responsible for any damage to cakes after pick-up.
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Can I use fresh flowers on my cake?
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In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, and other contaminants. Cakery Lane is not responsible for any liability associated with fresh or artificial flowers.
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Do you make cakes with dietary restrictions?
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I have experience with gluten-free and vegan cakes. Let me know of any dietary restrictions when ordering.
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What is your cancellation policy?
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In the event of cancellation: Cakes cancelled more than two weeks prior to lock-pout date can be refunded up to 50%. The 50% deposit will not be refunded. Cakes cancelled within two weeks of the date will not be refunded. In the event that something occurs to affect your scheduled event date - please contact us to discuss options. Communication is key, we understand things can come up that are out of your control and will do our best to accommodate you.
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What is your refund policy?
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In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessary to hinder the very rare "If we complain, we'll get a free cake" issue we occasionally come across. We are dedicated to satisfying our clients cake requirements. Please call or e-mail if you have any questions.
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Our Guarantee
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We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colors and design of actual cake may vary slightly from sketches/computer mock-ups due to the nature of digital and edible components. We reserve the right to make certain creative changes to your final design for the sake of stability, structural integrity or other certain emergencies. You may provide us with a photograph for inspiration however, we make no claims for exact duplication of the work done. Decorative finishes are done by hand and are subject to artistic interpretation.